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Sterlite Tech - Software is committed to establishing and maintaining a Quality Management System that enables every one of us to continually improve our Software solutions and services to provide total Customer Satisfaction thereby achieving Customer Delight.
As part of our insistence on quality deliveries, we strive
- To improve customer satisfaction
- To improve process efficiency
- To improve employee productivity and motivation
- To improve QMS effectiveness
Measuring the effectiveness of quality initiatives is a prime stimulant for process improvement. We take a host of measures to ensure that processes are followed religiously and monitored regularly.
- Customer feedback & satisfaction monitoring - Through regular customer interaction and process and delivery checks
- The "internal efficiency" axis - control of our processes, control of product and service quality, control of delivery timeframes
- Employee satisfaction & knowledge enhancement - Our employees mean a lot to us through constant motivation and knowledge enhancing traininsg we ensure our employees are happy and not overloaded or stressed, this in turn helps keep our customers happy and satisfied.
- Management Review - Regular internal audits by management team ensure that our process and product quality is maintained as per customer requirements.