Digital Transformation is a reality now, across the industries and geographies. A critical component of the digital experience is the connectivity facilitated by the Communication Service Providers (CSPs). Globally, CSPs have realized the benefits of digitization as they are giving more importance to improving customer experience and maximizing revenue.
Sterlite Tech’s Digital Commerce and Customer Management (DCCM) Platform seamlessly digitizes each interaction and every engagement of CSPs, its customers and partners. The customer-centric platform is tailored specifically for CSPs with complete selling, marketing, monetization, revenue management, billing and self-care capabilities, and it also enables them to monetize their services via every touch point, channel and device.
Sterlite Tech's DCCM platform adds value for both customers and CSPs in different stages of the customer journey. To accelerate digital transformation, the platform seeks to:
Benefit to Customers:
Benefits to CSPs